Michael Richards have looked after our portfolio in excess of 20 years and they have always provided excellent service. They are always available to help with whatever advice or practical help that is required. Everything is done extremely efficiently and our dealings with their staff have been both professional and friendly, a very important combination when dealing with clients. I would not hesitate in recommending them and look forward to continuing our successful relationship for the next 20 years.
Charlotte Kelly, Wrendal Holdings Limited
My family property companies have used Michael Richards and Co for over 40 years and manage a variety of large blocks of flats. They have consistently provided an excellent professional service and even when residents have enfranchised and bought their freehold from us via a right to manage company they invariably retain Michael Richards. Not only have they kept our blocks in good order and got on well with the residents but they have also added value by initiating and project managing development schemes such as conversions of basement storage rooms into new apartments. We look forward to the relationship continuing for many years to come.
Julian Kavanagh, Hanstown Properties Limited
Michael Richards & Co has worked as the Managing Agents for Brentford Dock Limited for nearly 4 years and during this time they have developed a real understanding of our expectations. They are experts in their field and have provided us with a range of expertise to help us to manage our contractors, save us money and provide initiatives that have helped to improve the smooth-running of the Dock.
Their Estate-Management skills have been invaluable; not only have they highlighted service areas that we needed to develop, but they have also identified and built on our strengths. The advice that we receive from them on a daily basis is first-class. They work with us at all levels within our business and provide us with an excellent customer service that feels personal and tailored to our specific needs.
Their dedicated Management Team really do understand our business and they are able to offer us advice and great solutions, with a real focus on continual development for the future.
Veronica Wray – Chair, Brentford Dock Limited
This block of 46 flats has used the services of Michael Richards & Co. since the start of the 1990s including the period since December 1999 when the company gained possession of the block freehold. Michael Richards have proved efficient managing agents over the years. They arrange and control the activities of the various contractors needed, manage and monitor our caretaker and his work, and carry out the financial administration of our service charges and ground rents, and the payroll administration for the caretaker. In general they answer communications speedily, arrange site meetings when required, and have proved pro-active in spotting problems and dealing with them.
Adam Goldwater is willing to attend occasional evening meetings (e.g. our annual general meetings), and by now has built up considerable experience of residential block management which has proved useful to us. As an individual I have found him knowledgeable, courteous and keen to advise whenever he can.
When we took over the freehold our board did debate whether to change managing agents, and our decision to retain Michael Richards is an indication of our faith in their services.
Paul Charlton – Director & Executive Secretary, St Catherine’s Court (Chiswick) Limited
Michael Richards & Co have managed our block of 29 flats since the RTM company acquired he right to manage in November 2010. Prior to this, we had experienced extremely poor management and the condition of the block, both internally and externally, had deteriorated substantially. Thanks to Michael Richards & Co the block is now in a good state of repair inside and out. We also enjoy a substantial surplus in our reserve fund to cover future projects.
The Board of Directors has always found Michael Richards & Co to be approachable, reliable and efficient and their charges are good value for the service we receive. I do not hesitate in recommending Adam Goldwater and his team.
Paul Cherkoff – Director, Northumberland House RTM Co. Limited
I am pleased to write this reference for Michael Richards & Co. I can confirm that they have been looking after our block as managing agents since the 1990s. I have been sitting on the executive committee of the Residents’ Association since 1995 as a member, and then as a secretary from 2004 until 2012 when I was elected as Chair. During all these years, we have found them very helpful and effective managers of our Block. Though they have been appointed by the Head Leaseholder company of the Block, they are able to strike a balance between the Landlords’ interest and that of the Tenants’.
I have personal experience of dealing with day to day matters with the principal of the firm, Adam Goldwater, maintenance matters with Graham Jones and financial matters with Carol Cherriman. I have no hesitation to say that Adam and all his team has always shown a keen interest in resolving issues that arise in the ordinary course of the management of the Block.
Islam Chowdhary, Chairman, Portsea Hall Residents’ Association
I have lived on a medium sized development in West London for almost 14 years.
The residents have experienced very poor service from two Managing Agent companies and we recently changed Managing Agents again. We chose, unanimously, to appoint Michael Richards & Co. and the service they provide is exceptional. They respond immediately to the Residents Association requests and follow up with clear and precise communication.
I highly recommend this company to anyone looking to change their Managing Agent.
Nigel Meakin (Joint Chair Brentford Lock Island Residents Association)